If you can't log in to your Cogniterra account, please make sure you are using the correct email-password combination for your account on the platform.
If this doesn't help, use the password reset link and fill the form:
- Enter the email from the "email" field in this form. You will receive an email with a link to reset your password;
- Copy and paste link into the browser;
- Enter a new password and log in again using the old mail and a new password.
Please pay attention:
- the letter may be a little delayed;
- if the email has not arrived, check the spam folder;
- if the email is not there, try adding our address noreply@cogniterra.org to the contacts in your email client, in order to eliminate the possibility that Cogniterra emails will be deleted by spam filters. After that, request the password recovery form again.
What should I do if I don't have access to my account and I don't remember which email is linked to the account?
You need to use the password reset link and enter all your emails in turn into the password recovery form. An email with a link to reset the password will be sent to the email that is the account login.
What should I do if I don't have access to my email?
You need to contact the mail client support service with a request to restore access to your email.
The user entered an incorrect email address.
In the "Change mail" section, you can add a new address and make it the main one. To do this, you do not need to confirm the old email.