For students
Cogniterra students can get a refund within 30 days after purchasing a paid course if the course did not suit them. User should write to us at support@cogniterra.org and send a screenshot of the receipt.
The possibility of refund for students is fixed in the User Agreement. When considering an application for a refund, we look at the amount of material covered: if the course progress is more than 30% or course payment was purchased more than 30 days, then no refund is made. Each request is processed individually, we try to take into account the specifics of each course to determine the possibility of a refund. Also, we always ask the user about the reason for the return, if the answer can be useful to the author of the course, then we pass it on.
For authors
The refund amount is deducted from the author's current balance. If there is no required amount on the balance sheet at the moment, it will be withheld in the next reporting period.
Usually, refunds occur due to the fact that the user did not fully understand which topics and how they will be covered in the course. Therefore, we always recommend adding free introductory lessons to the course and carefully filling out the promo page of your course.
At the request of the user, we can make a refund for the purchase of a closed course, even after 30 days from the date of purchase, if the author closed the course without warning the students.
We recommend informing students about the closure of the course, for example, through announcements.
Refund for the gifted course
Gift sender is enough to write us at support@cogniterra.org and send a screenshot of the receipt to get refund.